1. Shipping Policy

Last updated: Today

At Ellery Melbourne, we want your order to be handled carefully, clearly and as quickly as possible.

This Shipping Policy explains how we process and ship orders placed through ellerymelbourne.com.

ORDER PROCESSING TIME

After your order is placed, please allow 1 to 3 business days for processing.

During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

SHIPPING TIME

After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, public holidays, incorrect address details or circumstances outside our control.

DIRECT SUPPLIER SHIPPING

Some Ellery Melbourne products are shipped directly from our trusted suppliers.

This allows your order to be sent directly to you instead of being delivered to us first. It helps reduce unnecessary handling and allows the shipping process to begin sooner.

Some parcels may be shipped directly from overseas, including from China.

SHIPPING CARRIERS

We offer free shipping throughout Australia.

Depending on the product, supplier location and delivery address, your order may be shipped with Australia Post, a local delivery partner or an international shipping partner.

When tracking is available, your tracking details will be sent to you after your order has been dispatched.

SHIPPING COSTS

Shipping is free for orders delivered within Australia, unless a different shipping cost is clearly shown at checkout.

INCORRECT SHIPPING DETAILS

Please make sure your name and shipping address are correct before placing your order.

If you notice an error, contact us as soon as possible at info@ellerymelbourne.com.

We will do our best to update your details. Once an order has been processed or shipped, we may no longer be able to change the delivery address.

DELAYED ORDERS

If your order has not arrived within the expected delivery period, contact us at info@ellerymelbourne.com.

Please include your full name, order number and the email address used to place your order.

We will review the delivery status and help you with the next steps.

LOST OR MISSING PARCELS

If your tracking information shows that your parcel has been delivered but you cannot find it, please check with other members of your household, your neighbours, your local post office and the delivery carrier.

If you still cannot locate your parcel, contact us at info@ellerymelbourne.com.

We will review the situation and assist where possible.

CONTACT US

For questions about shipping or your delivery, contact us at:

Ellery Melbourne

Email: info@ellerymelbourne.com

Website: ellerymelbourne.com