3. Privacy Policy
Last updated: Today
This Privacy Policy explains how Ellery Melbourne collects, uses and protects your personal information when you visit or make a purchase from ellerymelbourne.com.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
When you visit our website or place an order, we may collect personal information such as your name, email address, phone number, billing address, shipping address, order details and payment confirmation details.
We may also collect technical information, including your IP address, device information, browser information and website activity. This may include the pages you visit and the products you add to your cart.
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
HOW WE USE YOUR INFORMATION
We may use your information to process and fulfil your order, send order confirmations and shipping updates, respond to customer service requests and manage returns, refunds or exchanges.
We may also use your information to improve our website and shopping experience, detect fraud or security issues, comply with legal and tax obligations and send marketing emails when you have subscribed to receive them.
SHOPIFY
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you. Your information may be stored through Shopify’s data storage, databases and applications.
PAYMENTS
Payments are processed securely through trusted payment providers.
Ellery Melbourne does not store your full credit card details.
Depending on the payment method you choose, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or another secure payment service available during checkout.
SHARING YOUR INFORMATION
We may share your information with trusted service providers when this is necessary to operate our business and provide our services.
These providers may include Shopify, payment processors, shipping carriers, suppliers, fulfilment partners, customer support tools, email marketing platforms and website analytics providers.
We only share information when it is needed to process orders, deliver products, provide customer service, improve our website or comply with legal requirements.
DIRECT SUPPLIER FULFILMENT
Some orders may be shipped directly by our suppliers, including suppliers located overseas.
To process and deliver these orders, we may need to share your name, shipping address, order details and contact information with the relevant supplier or fulfilment partner.
MARKETING EMAILS
If you subscribe to our email list, we may send you information about new arrivals, special offers, sale events and store updates.
You can unsubscribe at any time by clicking the unsubscribe link in one of our emails or by contacting us at info@ellerymelbourne.com.
COOKIES
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support the checkout process.
You can manage cookies through your browser settings. Some cookies are necessary for the website to function correctly.
DATA SECURITY
We take reasonable steps to protect your personal information.
No method of online transmission or electronic storage is completely secure. We use trusted platforms and service providers to help protect your information.
DATA RETENTION
We keep your personal information only for as long as necessary to provide our services, process and manage orders, comply with legal obligations, resolve disputes and maintain business records.
YOUR RIGHTS
Depending on your location, you may have the right to request access to your personal information or ask us to correct or delete it.
To make a privacy request, contact us at info@ellerymelbourne.com.
THIRD PARTY LINKS
Our website may contain links to third party websites.
Ellery Melbourne is not responsible for the privacy practices, security or content of third party websites. We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
CONTACT US
For questions about this Privacy Policy or how we handle your personal information, contact us at:
Ellery Melbourne
Email: info@ellerymelbourne.com
Website: ellerymelbourne.com