9. FAQ Policy Page

Last updated: Today

HOW LONG DOES SHIPPING TAKE

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.

WHERE DO YOU SHIP FROM

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We use direct supplier shipping to reduce unnecessary handling and allow orders to move through the fulfilment process faster.

DO YOU OFFER FREE SHIPPING

Yes, Ellery Melbourne offers free shipping across Australia.

DO YOU OFFER RETURNS

Yes, Ellery Melbourne offers a 30 day money back guarantee.

Please contact us within 30 days of receiving your order at info@ellerymelbourne.com.

HOW DO I START A RETURN

To start a return request, email us at info@ellerymelbourne.com.

Please include your full name, order number and reason for the return.

If the item is damaged, faulty or incorrect, please also include clear photos of the item and packaging.

WHO PAYS FOR RETURN SHIPPING

For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for shipping to that address.

This does not limit your rights under the Australian Consumer Law.

WHEN WILL I RECEIVE MY REFUND

Once your return has been received, reviewed and approved, we will process the refund to your original payment method.

Your bank, card provider or payment provider may need additional time to complete the refund.

WHAT IF MY ITEM IS FAULTY OR INCORRECT

Please contact us as soon as possible at info@ellerymelbourne.com.

Include your order number, a clear description of the issue and photos of the item and packaging.

We will review the issue and help you with the next steps.